What is Kangaroo Time?
Kangaroo Time (KT connect) is the Childcare Management System that we use to manage: Bookings, Parent Accounts, Child Documentation, Enrolments and Parent engagement. To make an enrolment or booking with us, you need to download the KT Connect Australia’s latest version in the app store and you should then receive an email with a password for your new account. Once your enrolment is complete you should receive an offer from the service. If you have any concerns please email; contactus@ironsideoshc.org.au.
Where can I get KT connect from
https://apps.apple.com/us/app/kt-connect/id1577113348
https://play.google.com/store/apps/details?id=com.kangarootime.k2parent&hl=en_AU
Why am I not getting Child Care Subsidy on my statements?
In order for the service to receive Child Care Subsidy on your behalf we need you to complete a CWA with us and confirm your Enrolment in MyGov.
How do I pay?
The easiest way to pay is to set up your account up manually through Kangaroo Time or alternatively you can set up a Direct Debit within the app so the payments are automatically deducted each fortnight.
I don’t want to set up via the Kangaroo Time app How else can I pay?
Additionally, the other method of payment is via Bank transfer. You can directly email us for the bank details.
How frequently do I need to pay?
Once a Fortnight. Statements are sent out by Monday, and payments should be made within the same week on the Thursday.
Booking Cancellations and Absences
To cancel a permanent booking we need two weeks notice and 48 hours notice for casual bookings. Other wise the student will be marked as absent which means that you will still be charged for the session. If we are not told of an absence and we have to follow this up for an after school care or vacation care booking you will be charged a non communication fee.
Please note: Permanent Bookings will not be cancelled/removed for HOLIDAYS or when needing a change for a short period of time.